Sales Training From Lynch Training & Development

Lynch Training & Development Ltd are FAS registered trainers. Lynch Training & Development Ltd provide professional business skills training & coaching to companies across all sectors.

TELESALES TRAINING

This sales training programme can serve to either introduce beginners to the world of sales or indeed refresh those reps who are not so new to the world of sales. We look at the psychology of buying/selling and align our sales process accordingly. The course is a highly practical and participative course. Courses are customised to suit individual businesses.

Course Outline:

• Customer Transition – The Psychology of Buying/Selling

• Planning

• Approach & Introduction

• The Fact Find

• Selling Your Product

• Recommendation

• The Close

• Overcoming Objections

We focus on building long term partnerships with our clients by taking time to understand their specific needs and develop customized courses to ensure these needs are met.

Our training is highly practical and participative, creating a relaxed and fun environment where all participants are actively learning.

FIELD SALES TRAINING

This sales training programme can serve to either introduce beginners to the world of sales or indeed refresh those reps who are not so new to the world of sales. We look at the psychology of buying/selling and align our sales process accordingly. The course is a highly practical and participative course. Courses are customised to suit individual businesses.

Course Outline:

• Customer Transition – The Psychology of Buying/Selling

• Planning

• Appointment Setting

• First Impressions Count – The Introduction

• The Fact Find

• Selling Your Product

• Recommendation

• The Close

• Overcoming Objections

RETAIL SALES TRAINING

This sales training programme can serve to either introduce beginners to the world of sales or indeed refresh those shop assistants who are not so new to the world of sales. We look at the psychology of buying/selling and align our sales process accordingly. The course is a highly practical and participative course. Courses are customised to suit individual businesses.

Course Outline:

• Definition of Selling

• First Impressions Count

• Greeting The Customer

• Identifying Customer Needs

• Selling Your Product

• Close & Follow Up

• Handling Objections

NEGOTIATION SKILLS TRAINING

This negotiation skills training course is ideal for anyone directly involved in negotiation on a day to day basis. Individuals often fail in negotiations because they have had no grounding in basic negotiation skills. Key strategy and actions can be deployed to enhance the outcome of your negotiations, prevent losses and increase gains for you and your organisation.

Course Outline:

• The elements of the negotiation process

• The best way to prepare for a negotiation

• How to select the most appropriate strategy

• Be able to deploy the basic tools that will lead to improved negotiation   outcomes.

• Where to focus your negotiation efforts

• How a weak position can be overcome with clever tactics

SALES COACHING FOR MANAGERS

This ‘sales coaching’ programme is designed for Sales Managers. It can serve to either introduce beginners to the world of coaching sales reps ‘TO BE THE BEST THEY CAN POSSIBLY BE’ or indeed refresh those managers who are not so new to the world of coaching.

Course Outline:

• Understanding the need for coaching

• Effective questioning

• Active Listening

• Goal Setting (GROW) /Action Planning

• Creating rapport & trust in order to influence

• Verbal & Non Verbal Communication

• Raising Rep Awareness

SALES COACHING SERVICE

One to one coaching of reps results in significant increases in performance. Coaching helps transfer learning from the sales training programmes into the workplace. The coach shadows the sales person for an entire day by either listening to their sales calls or accompanying them to clients meetings. The Coach observes the rep and coaches them after each call/meeting.

Has over 15 years experience in development and delivery of a wide range of business skills courses, she brings to this her twenty years knowledge and experience gained within the sales sector, seven of which are at Sales Management level in Golden Pages. A key part of Barbara’s role as sales manager was in training and on-going coaching and support of both reps and sales teams. Barbara’s personal passion and commitment for training and coaching inspired her to set up her own training and coaching business.

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Filed under: Retail Sales Training

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